Our service standards and guarantee for landlords:
Personal Attention: Your senior property manager will give you one point of contact and has full knowledge of all matters relating to your property.
Communication: We give you direct contact with your property manager by phone, mobile and email, if a message is left on either phones or email, a response will be made within 1 working day.
You can also access up to the minute information on all key aspects of your property 24 hours a day through a landlord client login to our software provider.
Letting:We will notify you within 1 working day of any tenant movement and the letting manager will communicate with you weekly while your property is available for rent. (Unless you instruct otherwise)
Your property will be advertised on the internet within 24 hours of it being suitable to rent.
Tenant selection: The particulars of any tenancy application and the results of our processing will be discussed prior to any applicant being approved. (If required)
Prior to a new tenant starting we will inspect the property and complete a detailed inspection report and a video of the property, both of which are available for you to view on request.
Property value: We will provide your property with a scheduled maintenance plan. We will not carry out any maintenance on your property outside the scope of your authority. (Unless the repair is legally defined as urgent and then we will take the appropriate steps to minimise any cost.)
Property inspections: Your property manager will inspect your property at least once every 6 months, conduct a rent review when appropriate and supply you with a written condition report. (Unless you instruct otherwise)
Rent Collection: We monitor rents on a daily basis, any arrears will be promptly actioned. We will use the most efficient system available for rent collection allowed by law under the Residential Tenancies Act. (We will keep you informed of this unless instructed otherwise)
Payments: We will deposit your rent monies into your nominated bank account within 2 working days in the manner prescribed in our agreement with you. You will be sent a detailed statement at the end of every month.
This guarantee does not apply in the event of a natural disaster, act of terrorism, or the interruption of an essential service provider, telecommunications, or banking facilities. Business days are Monday to Friday inclusive.
Guarantee: If we fail to meet any of these service standards we offer zero management fees for 3 months.
To provide a professional management service that all clients can trust,
through integrity, experience and fairness.